Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Date of birth, where required for a service
• Nationality
• Education history
• Employment or professional information
• Preferred university, course, or destination
• Travel information
• Passport and identification details, where required
• Visa and application information
• Supporting documents
• Financial or payment information relevant to an application
• Any other information you provide when requesting our services

2. Information Collected Automatically

When you use our website, we may collect limited technical information such as your browser type, device information, IP address, pages visited, and general usage data.

We use this information to improve website performance, understand how visitors use the website, and enhance the user experience.

3. How We Use Your Information

We use your information to:

• Provide study abroad, admissions, visa, and travel support
• Assess your academic, travel, or service requirements
• Help prepare student applications, institutions, course selections, or services
• Process and support payments and applications
• Review and prepare required documents
• Communicate with you about consultations and enquiries
• Submit information to schools, partners, or relevant third parties where required
• Arrange consultations and provide customer support
• Provide travel-related assistance where requested
• Improve our services and website
• Respond to enquiries and requests
• Meet applicable legal or regulatory requirements

4. Sharing Your Information

We will only share your personal information where reasonably necessary to provide the requested service or where required or permitted by law.

Depending on the service requested, information may be shared with:

• Universities and educational institutions
• Visa application authorities or relevant service providers
• Embassies, consulates, or government authorities
• Travel, accommodation, or courier service providers
• Payment, communication, or other service providers assisting us with our operations

5. Documents and Sensitive Information

Some of our services may require clients to provide sensitive or confidential documents, including passports, financial documents, academic records, and visa-related information.

Such information will only be requested where reasonably necessary for the service being provided and will be handled with appropriate care and confidentiality.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or fulfil other legitimate business purposes.

When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.

8. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand how visitors use the website, and enhance the user experience.

You may disable cookies through your browser settings, but some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites, including universities, visa-related services, travel providers, and other external platforms.

Glad Study Consult is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where legally applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used
• Raise a concern about the handling of your personal information

11. Children's Privacy

Our services are intended to be used with appropriate involvement of parents or guardians where required for younger applicants.

We do not knowingly collect personal information from children without appropriate consent or involvement of a parent or guardian where required by law.

12. Changes to This Privacy Policy

Glad Study Consult may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how Glad Study Consult handles your personal information, please contact us through the contact details provided on our website.